Frequently asked questions
Booking
- How do I book a car?
Pick your dates on the home page or under Cars, choose a car that is free for those dates and follow the booking steps. You sign in with your phone number and a code we send by SMS. You can also book by calling or messaging us on WhatsApp.
- What is the minimum age to rent a car?
You must be at least 20 years old and hold a valid driving licence held for at least one year.
- Can I change or cancel my booking?
Yes. You can change or cancel free of charge up to 24 hours before pick-up. A cancellation within 24 hours of pick-up costs one day's rental.
Pick-up and return
- Where can I pick up my rental car?
From our office in Taleh, Hodan district, Mogadishu. We can also deliver the car to you or meet you at the airport for an extra fee.
- What if I am late returning the car?
There is a grace period of 60 minutes. After that, late hours are charged at the agreed rate. Please call us if you expect to be late, and you can ask to extend the booking from your account.
- Can someone else return the car?
Yes, as long as they are listed as an authorised driver on the rental agreement. An extra-driver fee may apply.
- What fuel level should I return the car with?
Return it with the same fuel level you received it with. Each missing quarter tank is charged. There is no daily kilometre limit.
Payment
- How can I pay?
Online by mobile money (EVC Plus, WAAFI and others) when you book, or in cash and mobile money at our office. Every payment gets a receipt you can download from your account.
Documents
- Which documents do I need?
A valid driving licence, your passport or national ID, and a guarantor (damiin) with their phone number and ID. First-time customers upload these during booking; they are checked before pick-up.